Responsible Gaming at ft999

At ft999, gambling is intended to be a form of entertainment — nothing more and nothing less. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh, and we take seriously the responsibility that comes with offering real-money gaming to a large and diverse audience.

Our responsible gaming framework is built on three principles: prevention, early intervention and ongoing support. Prevention means giving every registered player access to tools that help them stay in control before any issue arises. Early intervention means our platform actively monitors for unusual gaming patterns and will proactively reach out when a concern is detected. Ongoing support means our team is reachable 24/7 and is trained to handle sensitive conversations about gambling with empathy and without judgment.

Gambling is never a reliable way to make money. Every game on the ft999 platform is built on certified random number generation, meaning results are unpredictable and outcomes cannot be influenced by skill alone. Please only gamble with amounts you can comfortably afford to lose, and treat any winnings as a pleasant bonus rather than an expected income.

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable budget. Here is how the system works at ft999:

• Daily limit: caps the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) within a single calendar day, measured in Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: applies across a rolling 7-day window. This is useful if your spending patterns vary day-to-day but you want to keep weekly totals in check.
• Monthly limit: the broadest limit option, covering all deposits within a calendar month. Many players find a monthly budget easier to manage alongside household expenses and other financial commitments.
• Limit reductions take effect immediately — there is no waiting period when you choose to spend less. Limit increases require a 24-hour cooling-off period before taking effect, giving you time to reconsider.

Self-exclusion is the right choice when you feel that gambling is no longer under your control, when you are playing to chase losses, or when gambling is causing stress to you or your family. It is a voluntary, protective measure — not a punishment. The available exclusion durations at ft999 are:

• 1 Month — a short reset period, suitable if you want to step back briefly and reassess your relationship with gambling.
• 3 Months — suitable for players who recognise a pattern developing and want a longer break to re-establish healthy boundaries.
• 6 Months — for more serious concerns where a substantial break is needed to address gambling-related stress, financial recovery or family pressures.
• 1 Year — a full year away from the platform to fully disengage and focus on recovery or other priorities.
• Permanent exclusion — for those who decide that they do not wish to return to gambling at all. This option is irreversible and ft999 will not accept a reactivation request under any circumstances.

During any active self-exclusion, your account balance will be frozen and any pending withdrawals will be processed to your registered payment method. All bonus balances are forfeited upon self-exclusion. If you wish to reactivate after a non-permanent exclusion period ends, you must contact support and complete a short assessment before access is restored — there is a mandatory 24-hour reflection period after requesting reactivation.

Problem gambling can develop gradually and is not always obvious from the inside. The following signs may indicate that gambling has moved from entertainment to a concern. If several of these apply to you, please reach out for support — there is no shame in doing so.

If you believe gambling is becoming a problem for you or someone you care about, please do not wait. The earlier you reach out, the easier it is to address. ft999's support team is available around the clock and will treat any concern with complete confidentiality and without judgment.

Remember: reaching out is always the right move. ft999 would rather lose a customer than see a player harmed. If gambling stops being fun, please stop — and let us help you do that safely.

• Set a strict budget before you start playing and treat it as an entertainment cost — like a cinema ticket or a meal out. Once the budget is spent, the session ends.
• Never gamble when you are tired, upset, under the influence of alcohol, or dealing with financial stress. These states impair judgment and increase the risk of chasing losses.
• Use the session timer feature to schedule regular breaks. Step away from the screen every 60 minutes, even if your session is going well — winning streaks can create a false sense of control.
• Keep gambling and finances separate. Use a dedicated payment method — such as a specific bKash or Nagad wallet — with a fixed top-up amount each month that represents your gambling budget. Do not link your primary bank account.
• Treat every game as independent. Previous results have no influence on future outcomes — a slot that has not paid out in 50 spins is no more likely to pay on spin 51. There is no such thing as a 'due' result.
• Balance your leisure time. Gambling should be one of several recreational activities in your week — not the only one. Maintain hobbies, social connections and physical activities that have nothing to do with gambling.
• Review your account history regularly. Log in once a week and look at your net result over the past 30 days. Honest, cold-eyed data is a better guide than in-session emotions.

ft999 operates a strict 21+ policy. Age verification is mandatory during account registration, and additional verification may be requested at any time — including before a withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned to the payment source, and the account will be permanently closed.

If you share a device or home network with younger family members, we strongly recommend taking the following precautions:

• Log out of your ft999 account after every session and never save your password in a shared browser profile.
• Use parental control software on shared devices to block access to gambling websites when children are using the device.
• Keep your login credentials private. Do not share your ft999 username, password or payment method details with any other person, regardless of their age.